Your Visit

Health Quarters is committed to providing all our patients with exceptional care. When a patient cancels without giving enough notice, they prevent another patient from being seen. Please call us at (800) 297-7738 by 2 p.m. on the business day prior to your scheduled appointment to notify us of any changes or cancellations. If prior notification is not given, you may be charged $25 for the missed appointment.

Please bring proof of insurance and a photo ID. We recommend contacting your insurance company directly to confirm your eligibility and benefits.  You are welcome to call us the day before the appointment. We may have some benefit information available at that time.

Copays and outstanding patient balances are due at the time of your appointment.

If you are accompanied by children or babies a separate responsible adult is required at all times to care for the child in the waiting area.

If you are more than 10 minutes late for an appointment, we cannot guarantee that we can see you.  Sometimes we will be able to work you into the schedule, other times we may have to reschedule your appointment for the next day.

For your convenience, we accept cash, check, MasterCard and VISA, and offer discounted fees depending on your income and family size.

If you use a parent’s or spouse’s insurance to pay for our services, insurance claims and lab bills may be sent to the subscriber.  If you are concerned about using your insurance, are under 26 years of age, and a resident of Massachusetts, you may be eligible for no or low cost care depending on your income.

Minor Consent

Under state law, clients under 18 years may give consent for pregnancy testing, birth control, STD testing and treatment, and HIV testing without parental involvement. However, if a health care provider suspects child abuse, sexual abuse or neglect, or if you say you’re going to hurt yourself or someone else, then the provider is required to report this.

An unmarried minor must obtain the consent of a parent, a legal guardian, or an order from the court (through a confidential proceeding known as a “judicial bypass”) to have an abortion.  Please call us for more information. 

Here is what you can expect during a typical visit to Health Quarters

At Health Quarters, we know that making decisions like starting a birth control method or coming in for STD or HIV testing can sometimes be scary or embarrassing – especially if this is your first visit to a reproductive health care clinic. You may worry you will need to have a pelvic exam or wonder what kinds of questions you will be asked and whether or not the answers will be kept confidential. While each visit to Health Quarters is unique in terms of clinical needs and care, we want to provide a brief overview of what you can expect during a typical visit. We hope that by doing so, we can ease any fears and reassure you that our primary goal is always to ensure your comfort and confidentiality, while simultaneously providing the highest level of health care possible.

After checking in at the front desk upon arrival and completing any necessary paperwork, our medical assistant will walk you back into the exam area alone. They may ask you to provide a urine sample in the bathroom, which can be used to check for STDs like Gonorrhea and Chlamydia, test for pregnancy, and/or test for a urinary tract infection. Afterwards, the medical assistant will then escort you to a private exam room to take your blood pressure, record your height and weight, and discuss your family, medical, and sexual history. The medical assistant will ask you some questions that might feel very personal or embarrassing to answer. It is important to remember that all of this information is an important and normal part of your health and wellness. Everything discussed during this visit is 100% confidential, and these questions are necessary in order to ensure the best possible health care, so it is always best to answer honestly, and as thoroughly as you can. If you are interested in discussing birth control options, the medical assistant will review all possible options and answer any questions you might have. Depending on the nature of the visit, the medical assistant may then ask you to get undressed, so that the nurse practitioner can do a physical exam.

The nurse practitioner will then come in to see you. She will listen and discuss current symptoms and concerns with you. She will then conduct a focused physical exam and obtain any specimens needed for testing, if necessary. Some testing can be completed in the office with results while you wait, while other testing needs to be sent off to a lab and takes about a week to get the results back. After the physical exam and testing have been completed, the nurse practitioner will return to your exam room to discuss any findings, diagnoses, and treatment plan options. Together, you will formulate a treatment plan and discuss any necessary follow ups or referrals. She will discuss any prescriptions needed including when and how to take the medication. It is important to use this opportunity to ask any questions you may have. The Nurse Practitioner is there to answer your questions and has written information available for further reading and guidance if needed. Once the plan is in place and you feel all your questions have been answered, you can head back to the front desk to schedule a follow up appointment if necessary. Then, breathe of a sigh of relief – you did it!

FAQ
I’m just coming into the office so I can start on birth control – do I need a pelvic exam?

Not necessarily. Women under 21 years old who are coming in to start a birth control method other than an IUD, or for a routine annual wellness exam, most often do not need a pelvic exam. A fully clothed physical exam will be done to determine if they are good candidate for the chosen birth control method, and/or to assess overall health and wellness.This exam is usually is limited to checking thyroid (neck), heart, lungs, skin, and abdomen. However, it is recommended that women over 21 years old begin routine Pap testing (cervical cancer screening) which does involve a pelvic exam. If a patient has not already received, or is not up to date with, routine annual wellness exams and Pap testing from another provider, we do recommend that patients over 21 years old who present for birth control management also receive a full gynecological exam including a pelvic exam and Pap test either during their initial visit, or soon after to ensure proper gynecological care. Similarly, we also recommend that all women who present with abnormal symptoms such as pelvic pain, abnormal bleeding, abnormal discharge, and/or new lesions/bumps to vagina or vulva also receive a pelvic exam to appropriately assess and treat any underlying conditions.

I’m coming in for routine STD testing just to be sure. I don’t have any symptoms…what can I expect?

Your office visit and testing approach will depend on your specific risk factors and symptoms. After reviewing your history, your nurse practitioner will discuss specific recommendations for testing. Generally speaking, for many low-risk individuals coming in for routine STD testing with no other symptoms, or known contact to diseases, the testing is typically limited to a urine sample to test for the two most common STDs: Gonorrhea and Chlamydia. A rectal swab and/or a throat swab may also be necessary if the patient has had receptive oral or anal sex. The samples are sent to a lab off site and results are usually back within a week or so. While certainly not required, a genital exam is recommended for patients coming in for STD testing, even if they have no symptoms, since it can be helpful in identifying skin conditions, undetected genital lesions, and vaginal infections. Patients who present with abnormal symptoms such as abnormal penile or vaginal discharge, pelvic pain, abnormal vaginal bleeding, pain or burning with urination, and/or new lesions or bumps to genitals DO require a genital exam for appropriate assessment and treatment. ALL patients who come to Health Quarters are offered HIV testing, which can be done with a simple finger stick. Results are provided in just 10 minutes. In some cases, HIV testing may require drawing blood. Results will be available in about a week

Please contact info@healthq.org if you have any questions or concerns and we would be happy to assist you.

Click here for our Patient Bill of Rights and our Notice of Privacy Practices.

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