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Abortion is still legal in the state of Massachusetts.
You can receive abortion care from HealthQ.

© 2023 Health Quarters

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Per Diem Nurse Practitioner

Position: Per Diem Nurse Practitioner

Salary Range: $56.65 – $72.14 per hour

POSITION SUMMARY
Under the direction of the Regional Manager the APRN provides clinical care through evaluation, diagnosis, and treatment in collaboration with the Medical Director and within established agency guidelines.  

ESSENTIAL DUTIES/RESPONSIBILITIES 

Client Care

  • Under the supervision of the Medical Director, and guided by evidence-based protocols, and federal grant and state contract regulations, provide sexual and reproductive health care to well-women, men and teens; 
  • Secure and review the complete health history and record findings accurately; 
  • Perform physical examinations with special emphasis on the reproductive system;  
  • Consult with Medical Director when client presentation falls outside established guidelines; 
  • Provide cancer screening testing, diagnosis of sexually transmitted infections and perform other types of more specialized procedures as indicated; 
  • Provide health counseling and emotional support throughout care. Teach and support positive self-care techniques, including problem resolution and selection of treatment alternatives; 
  • Perform and order diagnostic studies as indicated and provide appropriate treatment and follow-up as necessary; 
  • Perform lab procedures, including phlebotomy, injections and vaginal/KOH preps, and provide follow-up for abnormal lab results;  
  • Proactively manage medical and psychosocial referrals and collaborate with other community agencies in providing comprehensive care; 
  • Provide birth control education and methods, including IUD and implants; 
  • Participate in agency efforts to achieve established goals for productivity, growth and expansion. 

Management Responsibilities

    • Collaborate with medical office staff to ensure effective functioning of all systems; 
    • Work in conjunction with management and staff to plan and implement agency goals and objectives; 
    • Provide clinical oversight and serve as a resource to medical office staff;  
    • Serve as an active participant in Clinical Committee (including development and revision of medical guidelines and teaching sheets), and act as liaison to bring back information to medical office staff; 
    • Develop and maintain relationships with referral sources, agency programs, etc. to ensure medical office growth, reputation and viability. 

QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the individual must relate well to both professional and non-professional staff. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel is necessary in performance of duties.  

Education and Experience 

      • Graduate of accredited college or nursing institution with nurse practitioner or nurse midwife degree; 
      • Minimum 2 years’ experience in family or women’s health, including experience with the full range of women’s reproductive and sexual health services; 
      • Masters in Nursing preferred;  
      • An interest in and/or experience with community health and men’s health preferred; 
      • Ultrasound certification and experience with medication abortion preferred; 
      • Strong organizational and interpersonal skills and ability to work independently required; 
      • Ability to work in a computerized office environment required, including skill in E-mail, word-processing software applications, and EMR; 
      • Spanish language skills preferred; 
      • Ability to work harmoniously within an ethnically, culturally and racially diverse work staff is required. 

Certificates, Licenses, Registrations 

      • Appropriate Massachusetts licensure as well as Board certification; 
      • Satisfactory completion of training in the provision of all methods of contraception and laboratory procedures, including phlebotomy; 
      • Current registration with the Federal Drug Enforcement Agency (DEA) & Massachusetts Controlled Substances Act (MCSR);  
      • CPR certification  

HEALTH QUARTERS 
Established in 1971, Health Quarters is a non-profit reproductive and sexual health care organization focused on serving low-income communities. Our dedicated, experienced, professional team specializes in providing the best patient-centered, reproductive and sexual health care, delivered with compassion and sincere care. With convenient locations on Massachusetts’ North Shore and Merrimack Valley, we provide birth control, medical and aspiration abortion, STD testing and treatment, HIV testing and referral, and other preventive health services.  

Winner of the 2021 LGBTQ Healthcare Equality Award for the sixth year in a row, we strive to: 

      • Provide quality, compassionate healthcare regardless of race, sexual orientation, gender identity, or economic status; 
      • Remain committed to reproductive justice; 
      • Provide comprehensive and accurate information and education to all patients;  
      • Create a diverse, supportive work environment that fosters and empowers excellence.  

Visit: www.healthq.org to learn more. 

BENEFITS 
Health Quarters offers a comprehensive benefit package that includes; health, dental and vision insurance, retirement savings, a generous vacation package, flexible spending accounts, and many additional benefits. 

WORKPLACE ANTI-DISCRIMINATION & EQUAL EMPLOYMENT  OPPORTUNITY POLICY 
It is the policy of Health Quarters to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, creed, color, national origin, sex, sexual orientation, gender identity, age, ancestry, physical or mental disability, and medical condition including medical characteristics, marital status or any other classification protected by applicable local, state or federal laws. This policy prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, working conditions, compensation, promotion, benefits, scheduling, training, discipline and termination.

Call Center Manager

Role Title: Call Center Manager

Manager: Regional Manager

Supervises: Patient Care Coordinators (Call Center)

FLSA Status: Full Time, Exempt (Salaried)

Salary Grade: A

Salary Range: $44,500 – $66,750 per year

Locations: Beverly, MA

ROLE SUMMARY
HealthQ is currently looking for a Call Center Manager to manage the daily operations of our internal call center. The call center receives all inbound patient phone calls and text messages. The team is responsible for setting the stage for a positive and supportive experience at HealthQ. The Call Center Manager leads with a team approach to provide quality patient experiences, maintain operational efficiency, initiate revenue cycle management processes, and meet client needs by answering calls, scheduling appointments, problem-solving, and triaging questions to appropriate parties.

ABILITIES 

    • Dedication to and have passion for reproductive health, and the achievement of reproductive justice and health equity.
    • Excellent verbal and written communication and active listening skills including the ability to communicate effectively with diverse audiences.

SKILLS 

  • At least two (2) years of experience in customer service and service operations and three (3) years of supervisory experience.
  • High School Diploma or the equivalent in education and closely-related work experience.

RESPONSIBILITIES 
Managerial

      • Ensure patient access to care through schedule management and maintenance. 
      • Work in collaboration with the Regional Manager and other members of the clinical leadership team on schedule and call center systems development, assessment, and maintenance. 
      • Responsibilities include staff management, systems design, development and implementation, and development and analyses of productivity and quality metrics. 
      • Develop, implement, and maintain patient scheduling policies and procedures.
      • Assist team with the escalation of patient concerns, as appropriate.
      • Resolve issues and responds to inquiries by working with clinicians, managers, and administrative staff, as appropriate.
      • Responsible for interviewing, hiring, training, coaching, and performance management of staff.
      • Motivate and coaches staff actively and in real-time through effective and hands-on leadership.

Patient Care Coordination

      • Answer incoming calls and texts for three health centers promptly and politely.
      • Maintain confidentiality and exercise sensitivity and a nonjudgmental manner in dealing with sexuality and sensitive issues with clients.
      • Obtain and document patient and appointment information in electronic health record system.
      • Utilize and adhere to phone scripts and guidelines for triaging calls/texts.
      • Interact with patients/customers courteously and sensitively.
      • Contact patients on upcoming schedule lists daily to reduce no shows.
      • Conduct verification of insurance benefits and document insurance coverage accordingly.
      • Assist patients with HMO plans in obtaining referrals.
      • Act as a liaison between patients and financial assistance funds (abortion, gender affirming, etc.); notify the finance department of pledges as confirmed.

Other “nice to have” skills:

      • Bilingual in English and Spanish, preferred.

Other important details: 
This position is a working manager role. The Call Center Manager is assigned in the queue and expect to handle the overflow of inbound calls.

This position is subject to HealthQ’s vaccine requirement, as permitted by law and subject to reasonable accommodation.

HealthQ is an equal opportunity employer. We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees’ patients. We strongly encourage people of color and members of the LGBTQ+ community to apply!

BENEFITS 

  • Health insurance (75% employer paid)
  • Dental and vision insurance
  • Vacation (3 weeks) and sick (2 weeks) time
  • Retirement plan (3% match after 1 year)
  • Self-care benefit reimbursement
  • Education reimbursement and more!

HEALTH QUARTERS 
Established in 1971, HealthQ is a non-profit organization providing sexual and reproductive health. HealthQ’s mission is to provide exceptional reproductive and sexual health care to all who need it without judgment and without barriers. With convenient locations on Massachusetts’ North Shore and Merrimack Valley, we provide birth control, abortion care, gender-affirming care, STI testing and treatment, HIV testing and referral, and other preventive health services.

Patient Care Coordinator (Call Center)

Role Title: Patient Care Coordinator (Call Center)

Manager: Call Center Manager

Supervises: N/A

FLSA Status: Part Time (22.5 hours per week), Non-Exempt (Hourly)

Salary Grade: 3

Salary Range: $19.10 – $26.73 per hour

Locations: Beverly, MA

ROLE SUMMARY
HealthQ is currently looking for a Patient Care Coordinator (Call Center) to act as the primary point of contact for patients. The call center receives all inbound patient phone calls and text messages. The Patient Care Coordinator is responsible for setting the stage for a positive and supportive experience at HealthQ.

ABILITIES 

    • Dedication to and have passion for reproductive health, and the achievement of reproductive justice and health equity.
    • Excellent verbal and written communication and active listening skills including the ability to communicate effectively with diverse audiences.

SKILLS 

  • At least two (2) years of experience in customer service.
  • High School Diploma or the equivalent in education and closely-related work experience.
  • Bilingual in English and Spanish.

RESPONSIBILITIES 
Patient Care Coordination

      • Answer incoming calls and texts for three health centers promptly and politely.
      • Maintain confidentiality and exercise sensitivity and a nonjudgmental manner in dealing with sexuality and sensitive issues with clients.
      • Obtain and document patient and appointment information in electronic health record system. 
      • Utilize and adhere to phone scripts and guidelines for triaging calls/texts.
      • Interact with patients/customers courteously and sensitively.
      • Contact patients on upcoming schedule lists daily to reduce no shows.
      • Conduct verification of insurance benefits and document insurance coverage accordingly.
      • Assist patients with HMO plans in obtaining referrals.
      • Act as a liaison between patients and financial assistance funds (abortion, gender affirming, etc.); notify the finance department of pledges as confirmed.

Other “nice to have” skills:

      • Previous experience in health and human services.

Other important details: 
This is position is not benefits eligible. The employee will still accrue 1 hour of sick time for every 30 hours worked.

This position is subject to HealthQ’s vaccine requirement, as permitted by law and subject to reasonable accommodation.

HealthQ is an equal opportunity employer. We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees’ patients. We strongly encourage people of color and members of the LGBTQ+ community to apply!

HEALTH QUARTERS 
Established in 1971, HealthQ is a non-profit organization providing sexual and reproductive health. HealthQ’s mission is to provide exceptional reproductive and sexual health care to all who need it without judgment and without barriers. With convenient locations on Massachusetts’ North Shore and Merrimack Valley, we provide birth control, abortion care, gender-affirming care, STI testing and treatment, HIV testing and referral, and other preventive health services.

Medical Assistant

Role Title: Medical Assistant

Manager: Regional Manager

Supervises: N/A

FLSA Status: Full Time, Non-Exempt (Hourly)

Salary Grade: 3

Salary Range: $19.67 – $27.54 per hour

Locations: Haverhill, and Lawrence, MA

ROLE SUMMARY
HealthQ is currently looking for a Medical Assistant to provide clinical support at our health centers to ensure efficient operations and quality care to our patients. This position will support patients and clinicians through a variety of tasks related to patient care management, examination, and treatment.

ABILITIES 

    • Dedication to and have passion for reproductive health and the achievement of reproductive justice and health equity.
    • Excellent verbal and written communication and active listening skills, including the ability to communicate effectively with diverse audiences.
    • Demonstrated ability to actively and compassionately seek out and engage people in informational and non-judgmental discussions centered around sexual and reproductive health.

SKILLS 

  • At least three (3) years of medical assisting experience.
  • Minimum High School Diploma or equivalent.
  • Bilingual in English and Spanish.

RESPONSIBILITIES 

      • Conduct patient intake, including collecting full medical and sexual health history, recording patient vitals, providing patient education and counseling, assisting with exams, and performing lab tests as necessary.
      • Assist clinicians with the examination and treatment of patients.
      • Provide sexual and reproductive health counseling, educational and referral services, including providing STI (including HIV) counseling and testing services, gender affirming health services, values based contraceptive counseling, and full spectrum pregnancy options counseling and services. 
      • Assist with a wide variety of activities relevant to abortion care and vasectomy procedures, including informed consent, providing physician and/or patient support, monitoring patient recovery, emergency triage, room turnover, and equipment processing.
      • Prepare exam and procedure rooms, assuring adequate stock of all necessary medical supplies; sterilize instruments; maintain standard inventory items, including both medical and patient educational supplies.
      • Perform daily quality controls to ensure compliance with CLIA laboratory regulations.
      • Perform waived and moderately complex lab testing, including requisition preparation/ submission and managing specimens in accordance with HealthQ protocols and in compliance with governmental regulations and standards.
      • Enter complete and accurate information in electronic health records systems, internal logs, and databases.
      • Assist in onboarding and training new team members through direct observation and explanation of core tasks.
      • Provide backup to Patient Care Coordinators as needed.

Other “nice to have” skills:

      • Knowledge of or experience in sexuality education or sexual and reproductive health.
      • Experience using athenahealth for electronic health records.

Other important details: 
The schedule for this position is Mon/Wed/Thurs/Fri from 8:30 am – 4:30 pm, and Tues from 11:00 am – 7:00 pm. Mon-Thurs at HealthQ in Haverhill, MA, and Fri at HealthQ in Lawrence, MA.

This position is subject to HealthQ’s vaccine requirement, as permitted by law and subject to reasonable accommodation.

HealthQ is an equal opportunity employer. We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees’ patients. We strongly encourage people of color and members of the LGBTQ+ community to apply!

BENEFITS 

  • Health insurance (75% employer paid)
  • Dental and vision insurance
  • Vacation (2 weeks) and sick (2 weeks) time
  • Retirement plan (3% match after 1 year)
  • Self-care benefit reimbursement
  • Education reimbursement and more!

HEALTH QUARTERS 
Established in 1971, HealthQ is a non-profit organization providing sexual and reproductive health. HealthQ’s mission is to provide exceptional reproductive and sexual health care to all who need it without judgment and without barriers. With convenient locations on Massachusetts’ North Shore and Merrimack Valley, we provide birth control, abortion care, gender-affirming care, STI testing and treatment, HIV testing and referral, and other preventive health services.

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    logo for HealthQ sexual health clinic in Lawrence, Beverly, and Haverhill


    HealthQ is an equal opportunity employer. We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color, people with disabilities, members of the LGBTQ+ community, and people from other underrepresented communities to apply.

    We offer a competitive benefits package. Eligible employees are entitled to the following benefits:

    • Paid Time Off—two weeks of sick time and at least two weeks of vacation time;
    • Health, Dental, and Vision Insurance—Health insurance premium is 75% covered by the employer;
    • Health Reimbursement Account—Substantially reduces the deductible amount paid by employees;
    • Retirement Plan—3% employer match after one year of employment;
    • Self-Care Benefit—Up to $500 reimbursement on any integral wellness activities not covered by insurance;
    • Tuition Reimbursement—Reimbursement of 50% of tuition fees, up to $1,500 per fiscal year;
    • CME Reimbursement for Licensed Professionals—Employee will receive up to $1,500 and 15 hours of paid time off during a two-year license renewal period for CME classes and conferences;
    • Life Insurance, Short-term and Long-Term Disability—Fully covered by the employer;
    • Flexible Spending Accounts (FSA)—Pre-tax reimbursement plans that employees can use to pay for medical and/or dependent care expense.

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