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Open Job Position
Patient Care Coordinator (Call Center)
Role Title: Patient Care Coordinator (Call Center)
Manager: Call Center Manager
Supervises: N/A
FLSA Status: Part Time (22.5 hours per week), Non-Exempt (Hourly)
Salary Grade: 3
Salary Range: $19.10 – $26.73 per hour
Locations: Beverly, MA
ROLE SUMMARY
HealthQ is currently looking for a Patient Care Coordinator (Call Center) to act as the primary point of contact for patients. The call center receives all inbound patient phone calls and text messages. The Patient Care Coordinator is responsible for setting the stage for a positive and supportive experience at HealthQ.
ABILITIES
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- Dedication to and have passion for reproductive health, and the achievement of reproductive justice and health equity.
- Excellent verbal and written communication and active listening skills including the ability to communicate effectively with diverse audiences.
SKILLS
- At least two (2) years of experience in customer service.
- High School Diploma or the equivalent in education and closely-related work experience.
- Bilingual in English and Spanish.
RESPONSIBILITIES
Patient Care Coordination
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- Answer incoming calls and texts for three health centers promptly and politely.
- Maintain confidentiality and exercise sensitivity and a nonjudgmental manner in dealing with sexuality and sensitive issues with clients.
- Obtain and document patient and appointment information in electronic health record system.
- Utilize and adhere to phone scripts and guidelines for triaging calls/texts.
- Interact with patients/customers courteously and sensitively.
- Contact patients on upcoming schedule lists daily to reduce no shows.
- Conduct verification of insurance benefits and document insurance coverage accordingly.
- Assist patients with HMO plans in obtaining referrals.
- Act as a liaison between patients and financial assistance funds (abortion, gender affirming, etc.); notify the finance department of pledges as confirmed.
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Other “nice to have” skills:
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- Previous experience in health and human services.
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Other important details:
This is position is not benefits eligible. The employee will still accrue 1 hour of sick time for every 30 hours worked.
This position is subject to HealthQ’s vaccine requirement, as permitted by law and subject to reasonable accommodation.
HealthQ is an equal opportunity employer. We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees’ patients. We strongly encourage people of color and members of the LGBTQ+ community to apply!
HEALTH QUARTERS
Established in 1971, HealthQ is a non-profit organization providing sexual and reproductive health. HealthQ’s mission is to provide exceptional reproductive and sexual health care to all who need it without judgment and without barriers. With convenient locations on Massachusetts’ North Shore and Merrimack Valley, we provide birth control, abortion care, gender-affirming care, STI testing and treatment, HIV testing and referral, and other preventive health services.
Medical Assistant
Role Title: Medical Assistant
Manager: Regional Manager
Supervises: N/A
FLSA Status: Full Time, Non-Exempt (Hourly)
Salary Grade: 3
Salary Range: $19.67 – $27.54 per hour
Locations: Haverhill, and Lawrence, MA
ROLE SUMMARY
HealthQ is currently looking for a Medical Assistant to provide clinical support at our health centers to ensure efficient operations and quality care to our patients. This position will support patients and clinicians through a variety of tasks related to patient care management, examination, and treatment.
ABILITIES
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- Dedication to and have passion for reproductive health and the achievement of reproductive justice and health equity.
- Excellent verbal and written communication and active listening skills, including the ability to communicate effectively with diverse audiences.
- Demonstrated ability to actively and compassionately seek out and engage people in informational and non-judgmental discussions centered around sexual and reproductive health.
SKILLS
- At least three (3) years of medical assisting experience.
- Minimum High School Diploma or equivalent.
- Bilingual in English and Spanish.
RESPONSIBILITIES
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- Conduct patient intake, including collecting full medical and sexual health history, recording patient vitals, providing patient education and counseling, assisting with exams, and performing lab tests as necessary.
- Assist clinicians with the examination and treatment of patients.
- Provide sexual and reproductive health counseling, educational and referral services, including providing STI (including HIV) counseling and testing services, gender affirming health services, values based contraceptive counseling, and full spectrum pregnancy options counseling and services.
- Assist with a wide variety of activities relevant to abortion care and vasectomy procedures, including informed consent, providing physician and/or patient support, monitoring patient recovery, emergency triage, room turnover, and equipment processing.
- Prepare exam and procedure rooms, assuring adequate stock of all necessary medical supplies; sterilize instruments; maintain standard inventory items, including both medical and patient educational supplies.
- Perform daily quality controls to ensure compliance with CLIA laboratory regulations.
- Perform waived and moderately complex lab testing, including requisition preparation/ submission and managing specimens in accordance with HealthQ protocols and in compliance with governmental regulations and standards.
- Enter complete and accurate information in electronic health records systems, internal logs, and databases.
- Assist in onboarding and training new team members through direct observation and explanation of core tasks.
- Provide backup to Patient Care Coordinators as needed.
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Other “nice to have” skills:
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- Knowledge of or experience in sexuality education or sexual and reproductive health.
- Experience using athenahealth for electronic health records.
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Other important details:
The schedule for this position is Mon/Wed/Thurs/Fri from 8:30 am – 4:30 pm, and Tues from 11:00 am – 7:00 pm. Mon-Thurs at HealthQ in Haverhill, MA, and Fri at HealthQ in Lawrence, MA.
This position is subject to HealthQ’s vaccine requirement, as permitted by law and subject to reasonable accommodation.
HealthQ is an equal opportunity employer. We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees’ patients. We strongly encourage people of color and members of the LGBTQ+ community to apply!
BENEFITS
- Health insurance (75% employer paid)
- Dental and vision insurance
- Vacation (2 weeks) and sick (2 weeks) time
- Retirement plan (3% match after 1 year)
- Self-care benefit reimbursement
- Education reimbursement and more!
HEALTH QUARTERS
Established in 1971, HealthQ is a non-profit organization providing sexual and reproductive health. HealthQ’s mission is to provide exceptional reproductive and sexual health care to all who need it without judgment and without barriers. With convenient locations on Massachusetts’ North Shore and Merrimack Valley, we provide birth control, abortion care, gender-affirming care, STI testing and treatment, HIV testing and referral, and other preventive health services.
Career Form
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HealthQ is an equal opportunity employer. We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color, people with disabilities, members of the LGBTQ+ community, and people from other underrepresented communities to apply.
We offer a competitive benefits package. Eligible employees are entitled to the following benefits:
- Paid Time Off—two weeks of sick time and at least two weeks of vacation time;
- Health, Dental, and Vision Insurance—Health insurance premium is 75% covered by the employer;
- Health Reimbursement Account—Substantially reduces the deductible amount paid by employees;
- Retirement Plan—3% employer match after one year of employment;
- Self-Care Benefit—Up to $500 reimbursement on any integral wellness activities not covered by insurance;
- Tuition Reimbursement—Reimbursement of 50% of tuition fees, up to $1,500 per fiscal year;
- CME Reimbursement for Licensed Professionals—Employee will receive up to $1,500 and 15 hours of paid time off during a two-year license renewal period for CME classes and conferences;
- Life Insurance, Short-term and Long-Term Disability—Fully covered by the employer;
- Flexible Spending Accounts (FSA)—Pre-tax reimbursement plans that employees can use to pay for medical and/or dependent care expense.
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