For Patients

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Welcome to HealthQ

Our goal is to provide you with exceptional access and customer service. We accept most major insurances, including MassHealth, and offer financial assistance for self-pay patients. We offer in-clinic or telehealth appointments, online scheduling, and a patient portal where you can access test results and communicate with your provider.

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Your Patient Portal

  • See your test results
  • Print out your medical records
  • Pay your bills
  • Send a message to your provider
  • Request refills
  • Schedule appointments
  • Update your contact information

Easy. Convenient. Secure. Confidential. 24/7

PATIENT PORTALPAY YOUR BILL ONLINE

Insurance and Payment

We accept most major insurances including:

Aetna, Blue Cross Blue Shield, Boston Medical Center (BMC) HealthNet, Celticare, Cigna, Fallon, Harvard Pilgrim, Health New England, MassHealth, Medicare, Allways Health Partners, Network Health, Tufts, and United Healthcare.

Each patient is responsible for knowing their plans’s benefit package, co-payment, deductible, non-covered services, and restrictions.

Some plans, namely Health Maintenance Organizations (HMO) plans, require a referral from your primary care provider before they will pay for services at HealthQ. Referrals can be faxed to (978) 922-5904 before the time of your visit. If we do not have a referral in place at the time of your visit, you will be responsible for the self-pay fee or rescheduling your appointment. If you need help with your referral, please let us know. We know it’s confusing and we would be glad to help you.

dot design for our sexual health clinic in Lawrence, Haverhill, and Beverly

Confidentiality

According to the Protect Access to Confidential Healthcare (PATCH) Act, insurance companies in Massachusetts are not allowed to describe in an identifiable way sensitive services, like those you receive here. Also, if you are on the same plan as a parent/legal guardian, spouse or partner, you have the right to choose how and where your health insurance company sends the written explanation of services after your healthcare visit.

If you are concerned about confidentiality, call the customer service number on your health insurance card and request that the form be sent to a different address or that you want to receive the form online. You can request that the form not be sent at all if you do not owe any out-of-pocket costs.

If you have laboratory tests during your visit, Quest Diagnostics™ will send a written explanation of services after your healthcare visit to the address of the insurance policyholder, who may be your parent/legal guardian, spouse or partner. If you are concerned about the confidentiality of your lab tests, do not use insurance as a method of payment. You can pay out-of-pocket, or apply for financial assistance from the Massachusetts Department of Public Health.

Patient Rights

HealthQ is committed to providing quality health care. It is our pledge to provide this care with respect and dignity. In keeping with this pledge and commitment, we present the following:

YOU HAVE THE RIGHT TO:

  • Choose your health care provider.
  • Get a bill with a list of charges.
  • Know the names and jobs of the people who take care of you.
  • Confidentiality of all records and communications.
  • Get an answer quickly when you ask something.
  • Know how we work with other places to take care of you.
  • Get a copy of our patient rules.
  • Know about free and low-cost health care.
  • See your records and get a copy of them.
  • Say no to having students or observers help take care of you.
  • Say no to being in research or education projects.
  • Privacy during your medical care.
  • Prompt life-saving treatment in an emergency, even if you don’t have insurance or cannot pay.
  • Know the facts about any test or treatment before you say yes to it.
  • Get copies of bills we send to other places that take care of you.
  • Know how your doctor works with other places that take care of you-including if they are paid by them.
  • Get copies of bills to or payments from your insurer or health care program.
  • Be referred to a specialist if you have breast cancer.
  • Be offered emergency contraception if you are a victim of sexual assault.

YOU ARE RESPONSIBLE FOR:

  • Knowing your health care clinician’s name and title.
  • Giving your clinician correct, complete health history information, past and present illnesses, medications & hospitalizations.
  • Providing staff with correct and complete name, address, telephone and emergency contact information each time you see your clinician so we can reach you in the event of a schedule change or to give medical instructions.
  • Providing staff with current and complete insurance information, including any secondary insurance, each time you see your clinician.
  • Signing a “Release of Information” form when asked so medical records from other clinicians involved in your care can be sent to HQ.
  • Telling your clinician about all prescription medication(s), alternative, i.e., herbal or other, therapies, or over-the-counter medications you take. If possible, bring the bottles to your appointment.
  • Telling your clinician about any changes in your condition or reactions to medications or treatment.
  • Asking your clinician questions when you do not understand your illness, treatment plan or medication instructions.
  • Following your clinician’s advice. If you refuse treatment or refuse to follow instructions given by your health care clinician, you are responsible for any medical consequences.
  • Keeping your appointments. If you must cancel your appointment, please call the health center at least 24 hours in advance.
  • Paying copayments at the time of the visit or other bills upon receipt.
  • Following the office’s rules about patient conduct; for example, there is no smoking in our office.
  • Respecting the rights and property of our staff and other persons in the office.

It is the policy of HealthQ to treat all patients and not to discriminate with regard to race, ethnicity, age, sex, gender identity/gender expression, sexual orientation, socioeconomic status, religion, insurance status, country of origin/immigration status, physical, or mental ability. No one will be denied services because of an inability to pay.

If you have questions or need to report discrimination please call: (978) 927-9824

The above is a summary of Massachusetts General Law, Title XVI, Chapter III, Section 70E, Patients’ and Residents’ Rights. For a copy of the law, ask the receptionist.

Telehealth Visits

As much as we like meeting you in person, we appreciate that a video call may be more convenient. Depending on your healthcare needs we may be able to see you via telehealth. We accept most major insurance for telehealth services. If you’re uninsured or prefer not to use your insurance, telehealth appointments cost $40 per visit with additional charges for lab testing.

Financial Assistance

If you do not have health insurance, or your insurance does not cover birth control, we offer discounted fees based on family size and income for family planning services (this includes everything except abortion care).

If you are a resident of Massachusetts and earn less than 300% of the federal poverty level (less than $36,420 per year for a household of one) you may be eligible for additional help.

Please ask for a financial assistance application and be sure to bring proof of income, such as a recent pay stub.

Book Your Appointment

Book an appointment online or by phone or text. We do our best to schedule same or next day appointments.

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