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Medical Assistant (Lawrence, MA)

Role Title: Medical Assistant II

Manager: Regional Manager

Supervises: N/A

FLSA Status: Full Time, Non-Exempt (Hourly)

Salary Grade: 3

Salary Range: $20.25 – $28.33 per hour

Location(s): Lawrence, MA

ABOUT HEALTHQ
Established in 1971, HealthQ is a non-profit organization providing sexual and reproductive health. HealthQ’s mission is to provide exceptional reproductive and sexual health care to all who need it without judgment and without barriers. With convenient locations on Massachusetts’ North Shore and Merrimack Valley, we provide birth control, abortion care, gender-affirming care, STI testing and treatment, HIV testing and referral, and other preventive health services.

ROLE SUMMARY
HealthQ is currently looking for a Medical Assistant to provide clinical support at our health centers to ensure efficient operations and quality care to our patients. This position will support patients and clinicians through a variety of tasks related to patient care management, examination, and treatment.

ABILITIES 

    • Dedication to and have passion for reproductive health and the achievement of reproductive justice and health equity.
    • Excellent verbal and written communication and active listening skills, including the ability to communicate effectively with diverse audiences.
    • Demonstrated ability to actively and compassionately seek out and engage people in informational and non-judgmental discussions centered around sexual and reproductive health.

SKILLS AND QUALIFICATIONS

    • At least one (2) year of medical assisting experience.
    • Medical Assistant certification.
    • Minimum High School Diploma or equivalent.
    • Bilingual in English and Spanish, preferred.

RESPONSIBILITIES 

      • Conduct patient intake, including collecting full medical and sexual health history, recording patient vitals, providing patient education and counseling, assisting with exams, and performing lab tests as necessary.
      • Assist clinicians with the examination and treatment of patients.
      • Provide sexual and reproductive health counseling, educational and referral services, including providing STI (including HIV) counseling and testing services, gender affirming health services, values based contraceptive counseling, and full spectrum pregnancy options counseling and services.
      • Assist with a wide variety of activities relevant to abortion care and vasectomy procedures, including informed consent, providing physician and/or patient support, monitoring patient recovery, emergency triage, room turnover, and equipment processing.
      • Prepare exam and procedure rooms, assuring adequate stock of all necessary medical supplies; sterilize instruments; maintain standard inventory items, including both medical and patient educational supplies.
      • Perform daily quality controls to ensure compliance with CLIA laboratory regulations.
      • Perform waived and moderately complex lab testing, including requisition preparation/ submission and managing specimens in accordance with HealthQ protocols and in compliance with governmental regulations and standards.
      • Enter complete and accurate information in electronic health records systems, internal logs, and databases.
      • Assist in onboarding and training new team members through direct observation and explanation of core tasks.
      • Provide backup to Patient Care Coordinators as needed.

Other “nice to have” skills:

      • Knowledge of or experience in sexuality education or sexual and reproductive health.
      • Experience using athenahealth for electronic health records.

Other important details: 
The schedule for this position is Mon 11:00 am – 7:00 pm and Wed/Thurs from 9:00 am – 5:00 pm and Fri from 8:30 am – 4:30 pm.

HealthQ is an equal opportunity employer. We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees’ patients. We strongly encourage people of color and members of the LGBTQ+ community to apply!

BENEFITS 

  • Health insurance (75% employer paid)
  • Dental and vision insurance
  • Vacation (2 weeks) and sick (2 weeks) time
  • Retirement plan (3% match after 1 year)
  • Self-care benefit reimbursement
  • Education reimbursement and more!

Patient Care Coordinator (Beverly, MA)

Role Title: Patient Care Coordinator (Front Desk)

Manager: Regional Manager

Supervises: N/A

FLSA Status: Full-Time Time (37.5 hours per week), Non-Exempt (Hourly)

Salary Grade: 3

Salary Range: $19.67 – $27.53 per hour

Location(s): Beverly, MA

ABOUT HEALTHQ
Established in 1971, HealthQ is a non-profit organization providing sexual and reproductive health. HealthQ’s mission is to provide exceptional reproductive and sexual health care to all who need it without judgment and without barriers. With convenient locations on Massachusetts’ North Shore and Merrimack Valley, we provide birth control, abortion care, gender-affirming care, STI testing and treatment, HIV testing and referral, and other preventive health services.

ROLE SUMMARY
HealthQ is currently looking for a Patient Care Coordinator (Front Desk) to participates in team approach to provide administrative support to our health centers ensuring efficient operations and quality care to our patients. This position will support health center operations by being responsible for patient check-in and check-out, collecting money at time of service, and registering of patients. This position requires an understanding of and commitment to quality healthcare and excellence in customer service.

ABILITIES 

    • Dedication to and have passion for reproductive health, and the achievement of reproductive justice and health equity.
    • Excellent verbal and written communication and active listening skills including the ability to communicate effectively with diverse audiences.

SKILLS

    • At least two (2) years of experience in customer service and/or health and human services experience.
    • High School Diploma or the equivalent in education and closely-related work experience.
    • Bilingual in English and Spanish, preferred.

RESPONSIBILITIES 
Patient Care Coordination

      • Greet patients in a courteous, respectful, caring manner.
      • Responsible for patient check-in and check-out, collecting money at time of service, and registering of patients.
      • Collect copays, unpaid balance amounts, and set up payment plans; inform patients about availability of fee for service discounts based on income; and MA Department of Public Health coverage in specific situations; assist patient in completing the Application for Discounted Care.
      • Answer incoming calls and text messages for three health centers and triage appropriately.
      • Obtain and document patient and appointment information in electronic health record system.
      • Communicate effectively and sensitively to patients from a wide range of backgrounds and ages.
      • Maintain confidentiality and exercise sensitivity and a non-judgmental manner in dealing with sexuality and sensitive issues with clients.
      • Encourage collection of feedback from patients via completion of patient satisfaction surveys.
      • Enter referrals, as received.
      • Contact patients on upcoming schedule lists daily to reduce no shows.
      • Conduct verification of insurance benefits and document insurance coverage accordingly.
      • Assist patients with HMO plans in obtaining referrals.
      • Act as a liaison between patients and financial assistance funds (abortion, gender affirming, etc.); notify the finance department of pledges as confirmed.

Other important details: 
The schedule is Mon/Tues from 11:30 am – 7:30 pm and Wed/Thurs/Fri from 8:30 am – 4:30 pm.

HealthQ is an equal opportunity employer. We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees’ patients. We strongly encourage people of color and members of the LGBTQ+ community to apply!

BENEFITS 

  • Health insurance (75% employer paid)
  • Dental and vision insurance
  • Vacation (2 weeks) and sick (2 weeks) time
  • Retirement plan (3% match after 1 year)
  • Self-care benefit reimbursement
  • Education reimbursement and more!

Advanced Practice Clinician (Per Diem)

Role Title: Per Diem APC

Manager: Regional Manager and Medical Director

Supervises: N/A

FLSA Status: PRN, Non-Exempt (Hourly)

Salary Grade: P-2

Salary Range: $56.65 – $70.81 per hour

Location(s): Beverly, Haverhill, and Lawrence, MA

ABOUT HEALTHQ
Established in 1971, HealthQ is a non-profit organization providing sexual and reproductive health. HealthQ’s mission is to provide exceptional reproductive and sexual health care to all who need it without judgment and without barriers. With convenient locations on Massachusetts’ North Shore and Merrimack Valley, we provide birth control, abortion care, gender-affirming care, STI testing and treatment, HIV testing and referral, and other preventive health services.
ROLE SUMMARY
HealthQ is currently looking for per diem APC to provide sexual and reproductive health care through evaluation, diagnosis, and treatment in collaboration with the Medical Director and within established agency guidelines.

ABILITIES 

    • Dedication to and have passion for reproductive health, and the achievement of reproductive justice and health equity.
    • Experience in providing comprehensive sexual and reproductive health care.
    • Excellent verbal and written communication and active listening skills including the ability to communicate effectively with diverse audiences.

SKILLS 

    • Graduate of accredited college or nursing institution with nurse practitioner or nurse midwife degree
    • Minimum 2 years’ experience in family or women’s health, including experience with the full range of sexual and reproductive health services
    • Ultrasound certification and experience with medication abortion preferred
    • Strong organizational and interpersonal skills and ability to work independently required
    • Spanish language skills preferred

RESPONSIBILITIES 

      • Under the supervision of the Medical Director, and guided by evidence-based protocols, and federal grant and state contract regulations, provide sexual and reproductive health care to patients
      • Secure and review the complete health history and record findings accurately
      • Perform physical examinations with special emphasis on the reproductive system
      • Consult with Medical Director when client presentation falls outside established guidelines
      • Provide cancer screening testing, diagnosis of sexually transmitted infections and perform other types of more specialized procedures as indicated
      • Provide health counseling and emotional support throughout care. Teach and support positive self-care techniques, including problem resolution and selection of treatment alternatives
      • Perform and order diagnostic studies as indicated and provide appropriate treatment and follow-up as necessary
      • Perform lab procedures, including phlebotomy, injections and vaginal/KOH preps, and provide follow-up for abnormal lab results
      • Proactively manage medical and psychosocial referrals and collaborate with other community agencies in providing comprehensive care
      • Provide birth control education and methods, including IUD and implants
      • Participate in agency efforts to achieve established goals for productivity, growth and expansion

Other important details: 
The schedule for this position is PRN.

This is position is not benefits eligible. The employee will still accrue 1 hour of sick time for every 30 hours worked.

HealthQ is an equal opportunity employer. We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees’ patients. We strongly encourage people of color and members of the LGBTQ+ community to apply!

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    logo for HealthQ sexual health clinic in Lawrence, Beverly, and Haverhill


    HealthQ is an equal opportunity employer. We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color, people with disabilities, members of the LGBTQ+ community, and people from other underrepresented communities to apply.

    We offer a competitive benefits package. Eligible employees are entitled to the following benefits:

    • Paid Time Off—two weeks of sick time and at least two weeks of vacation time;
    • Health, Dental, and Vision Insurance—Health insurance premium is 75% covered by the employer;
    • Health Reimbursement Account—Substantially reduces the deductible amount paid by employees;
    • Retirement Plan—3% employer match after one year of employment;
    • Self-Care Benefit—Up to $500 reimbursement on any integral wellness activities not covered by insurance;
    • Tuition Reimbursement—Reimbursement of 50% of tuition fees, up to $1,500 per fiscal year;
    • CME Reimbursement for Licensed Professionals—Employee will receive up to $1,500 and 15 hours of paid time off during a two-year license renewal period for CME classes and conferences;
    • Life Insurance, Short-term and Long-Term Disability—Fully covered by the employer;
    • Flexible Spending Accounts (FSA)—Pre-tax reimbursement plans that employees can use to pay for medical and/or dependent care expense.

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